Have questions? Give us a call or shoot us a text - 818-839-1487
Thank you for choosing Pristine Car Detailing— where premium car care meets white-glove convenience. By booking with us, you agree to the terms below, designed to ensure a smooth, consistent, and professional experience for every customer.
When you book an appointment, we reserve time exclusively for your vehicle and turn away other clients during that slot. Need to reschedule or cancel? Call or text us at (951) 749-9128
Pristine Car Detailing packages are time-based to ensure fairness across all vehicle types. We complete as much as possible within your booked timeframe. If more time is needed due to vehicle condition or size, it’s billed at $50 per 30 minutes with your approval. If declined, we’ll prioritize and finish within the original time. To get the most out of your appointment, share your top priorities with your technician at check-in. Full Detail packages apply to one vehicle only and cannot be split between multiple vehicles.
Our team may arrive up to 90 minutes after your scheduled time due to traffic or job delays. You’ll receive real-time SMS updates as we head your way. We require access and keys to perform your service, and by booking, you authorize our team to operate and reposition the vehicle if needed. If we’re unable to access or begin the service upon arrival, cancellation or reschedule fees may apply.
At the end of your appointment, we’ll walk you through the results to confirm satisfaction. If you’re unavailable, a 10% gratuity will be added to your invoice to compensate the technician for completing the job without your review. If you have any concerns, they must be reported within 24 hours of service. Concerns raised after this window or refusal to participate in the final inspection will not be addressed.
Payment is due immediately after service by credit or debit card, or cash. Late payments incur a 10% fee plus 0.5% daily interest until paid in full. If you plan to leave during a mobile appointment, please check out with your technician before departing — we’ll continue working on the vehicle as scheduled. By booking, you authorize Pristine Car Detailing to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.
Once your vehicle is ready for pickup, you have 24 hours to retrieve it unless prior arrangements are made. After the first 24 hours, a storage fee of 5% of the total service amount per day will apply. Our shop operates on a tight schedule, and space is limited. We cannot accommodate vehicles left for extended periods, as this impacts our ability to serve other customers. Please make timely pickup arrangements to avoid additional fees.
Vehicles must be picked up within 24 hours of completion unless prior arrangements are made. After 24 hours, a $50 daily storage fee applies. To keep our schedule running smoothly and ensure availability for other clients, we reserve limited indoor space for active appointments only.
By booking our services, you grant Pristine Car Detailing permission to photograph your vehicle for training or marketing use unless you request otherwise in writing. This agreement is governed by Oregon law. You confirm you are at least 18 years old and authorized to approve services for the vehicle. For questions, contact us at car.pristine@gmail.com.
By booking with Pristine Car Detailing , you agree that services are time-based, not checklist-based; you will provide vehicle access and participate in the final inspection; you understand and accept our cancellation, storage, gratuity, and extended service policies; payment reflects technician time and effort, not guaranteed outcomes; and Pristine Car Detailing liability is limited to the amount paid.
We’re here to deliver results that match the pride you take in your vehicle — with a service experience just as clean.
This agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and Pristine Car Detailing (hereafter referred to as “Pristine Car Detailing”, “contractor”, “technician”, “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By using our service you agree to the full terms of this agreement, without modification by you. By booking or using the services of Pristine Car Detailing you hereby agree to the following terms:
We require access to water and electricity for all of our car detailing services. If you do not have access to either water or electricity please call us at 818-839-1487 so we can find a solution. Failure to provide access to water and electricity at the time of your appointment will result in a $80 cancelation fee.
We detail rain or shine and are prepared for most any weather conditions including but not limited to rain.
Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $80. The following terms and conditions apply to all appointments:
♦ We require 48 hours notice to cancel or reschedule any appointment or service.
♦ Pristine Car Detailing reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure.
♦ Failure for the vehicle and keys to be present at the time and location of the ordered service may result in the cancellation of the appointment by Pristine Car Detailing and will be considered a cancellation policy violation which will result in a $80 cancelation charge.
♦ Gift Certificate redemption appointments will follow the same cancellation policy and will be automatically redeemed for $80 based on the above cancellation policy guidelines.
Customer will give Pristine Car Detailing access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our Pristine Car Detailing technician.
All detail jobs have specified time limits. Completion of work is based off of unique time limit of package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned Pristine Car Detailing technician. The time starts as soon as the technician completes client check in and initial equipment setup.
Detail Time Limits Are As Follows:
♦ Bronze Package1.5 – 2.0 hours
♦ Silver Package 2.5 hours
♦ Gold Package 3.5 hours
♦ Diamond Package 4.5 hours
♦ If vehicle has been last detailed less than a 1 year ago = 75% as good as new
♦ If vehicle has been last detailed more than 1 year ago = 70% as good as new
♦ If vehicle has been last detailed more than 2 years ago = 65% as good as new
♦ If vehicle has been last detailed more than 3 years ago = 60% as good as new
♦ If vehicle has been last detailed more than 4 years ago = 55% as good as new
♦ If vehicle has been last detailed more than 5 years ago = 50% as good as new
♦ If vehicle has been last detailed more than 6 years ago = 45% as good as new
♦ If vehicle has been last detailed more than 7 years ago = 40% as good as new
♦ If vehicle has been last detailed more than 8 years ago = 35% as good as new
♦ If vehicle has been last detailed more than 9 years ago = 30% as good as new
♦ If vehicle has been last detailed < 10 years ago = 25% as good as new
We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. Pristine Car Detailing will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our Pristine Car Detailing technician.
Pristine Car Detailing and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our detailing services you also agree not to hold Pristine Car Detailing liable for any pre-existing damages to your vehicle. Pristine Car Detailing limits its liability to the total dollar amount of each job.
The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. Pristine Car Detailing has the right to charge an extra dirty fee totaling $60 per hour if the detail job takes significantly longer than expected at the discretion of Pristine Car Detailing. This fee is normally reserved for vehicles which take more than the allocated time limit. We will inform you of the possible fee before or during the detailing process.
We ask for your feedback. Please send us an email at (Pristine Car Detailing) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of Pristine Car Detailing to use pictures of your vehicle for marketing purposes and to publish on its website (Pristine Car Detailing) or any of our Social Media. Your personal information will not be shown in the photos.
Pristine Car Detailing may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Pristine Car Detailing. Instances of service termination include: going behind our back and working directly with Pristine Car Detailing employees instead of going through the company, being rude or harsh to Pristine Car Detailing employees, or any other reason we determine to be worthy of service termination at our discretion.
Pristine Car Detailing reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, Pristine Car Detailing does not make any commitment to update the materials.
♦ By using our services you hereby understand that Pristine Car Detailing does not guarantee any specific outcomes or results with our detailing services.
♦ Your payment to Pristine Car Detailing is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
♦ Pristine Car Detailing limits its liability to the total dollar amount of each job.If the job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $60 per hour on top of the total cost at the discretion of Pristine Car Detailing employees (we will warn you).
♦ Because we order materials for the job on demand, deposits made are non-refundable.
♦ All Sales Are Final.